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Frequently Asked Questions
How do I track my order?
You'll receive a tracking number via email as soon as your TEVOLUX ships. Click the link in the email to see real-time updates, or contact us with your order number for assistance.
Is the glass basket dishwasher safe?
Yes! The borosilicate glass basket is completely dishwasher safe. We recommend placing it on the top rack for best results, though bottom rack is also fine.
What if my glass basket breaks?
Accidental breakage is covered under our 2-year warranty. We'll send you a replacement basket at no cost. Replacement baskets are also available for purchase on our website.
Can I use parchment paper or aluminum foil?
Yes, both are safe to use in your TEVOLUX. However, the glass is naturally non-stick, so you often won't need them. If using parchment or foil, ensure it doesn't block airflow.
How do I clean tough, baked-on residue?
Soak the glass basket in warm, soapy water for 15-30 minutes. For stubborn spots, make a paste with baking soda and water. The glass won't scratch, so you can scrub as needed.
What's your cancellation policy?
You can cancel your order anytime before it ships at no charge. Once shipped, our 60-day money-back guarantee applies - simply return it for a full refund.
Do you offer bulk or wholesale pricing?
Yes! We offer special pricing for bulk orders (10+ units) and wholesale opportunities for retailers. Contact our sales team at wholesale@tevolux.com for more information.
Our Location
Corporate Office
TEVOLUX Corporation
1234 Innovation Drive
San Francisco, CA 94102
United States
Mailing Address
For returns and correspondence:
TEVOLUX Returns
PO Box 5678
San Francisco, CA 94102
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Feedback & Suggestions
We love hearing from our customers! Your feedback helps us improve TEVOLUX and create an even better experience. Share your:
- • Product suggestions and feature requests
- • Recipe ideas and cooking tips
- • Customer service experiences
- • Ideas for new content or resources
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