Shipping & Returns
Fast, free shipping and a risk-free 60-day trial
Shipping Information
On all orders to the continental United States
Processing Time
Orders are typically processed within 1-2 business days.
- • Orders placed before 2PM EST ship same day
- • Weekend orders ship Monday
- • Holiday processing times may vary
Delivery Time
Standard shipping typically takes 3-5 business days.
- • East Coast: 3-4 business days
- • Central US: 4-5 business days
- • West Coast: 4-5 business days
Expedited Shipping
Need your TEVOLUX faster? We offer expedited shipping options:
- • 2-Day Shipping: $19.99
- • Overnight Shipping: $39.99
Expedited options available at checkout. Orders must be placed before 12PM EST for same-day processing.
International Shipping
Currently, TEVOLUX ships to:
- • United States (all 50 states)
- • Canada
- • United Kingdom
- • Australia
International shipping rates calculated at checkout. Delivery times vary by location (typically 7-14 business days). Customer is responsible for any customs fees or import duties.
Order Tracking
Once your TEVOLUX ships, you'll receive:
- ✓Shipping confirmation email with tracking number
- ✓Real-time tracking updates via email and SMS (optional)
- ✓Delivery notification when your package arrives
Package Protection
Every TEVOLUX is carefully packaged in custom-designed protective packaging to ensure your glass air fryer arrives in perfect condition. Our packaging includes:
- • Double-wall corrugated boxes
- • Custom foam inserts
- • Additional glass protection
- • Tamper-evident seals
60-Day Money-Back Guarantee
Try TEVOLUX risk-free for 60 days
If you're not completely satisfied, return it for a full refund. No questions asked.
How to Return
- 1. Contact our support team within 60 days of delivery
- 2. Receive your prepaid return shipping label via email
- 3. Pack your TEVOLUX in the original box (if possible)
- 4. Drop off at any authorized shipping location
- 5. Receive your full refund within 5-7 business days
Return Requirements
- • Item must be in working condition
- • Include all original accessories and documentation
- • Clean and dry before returning
- • No need to keep original packaging (though it helps)
What's Covered
- • Full purchase price refunded
- • Original shipping costs refunded
- • Return shipping is FREE (we provide the label)
- • No restocking fees ever
Exchanges & Replacements
Need a replacement instead of a refund? We'll ship you a new TEVOLUX immediately:
- • Defective units replaced within 24 hours
- • Damaged in shipping? We'll send a replacement before you return the original
- • Free expedited shipping on all replacements
Warranty Information
2-Year Comprehensive Warranty
Every TEVOLUX includes a 2-year warranty covering:
- • All electrical components
- • Glass basket (including accidental breakage)
- • Heating elements and fans
- • Controls and display
- • All hardware and accessories
Making a Warranty Claim
If you experience any issues:
- 1. Contact support with your order number
- 2. We'll troubleshoot the issue (often fixable remotely)
- 3. If needed, we'll send a replacement part or unit
- 4. No need to return the defective unit first
Frequently Asked Questions
What if my TEVOLUX arrives damaged?
Contact us immediately with photos. We'll send a replacement via expedited shipping at no cost, and provide a prepaid label to return the damaged unit.
Can I change my shipping address after ordering?
Yes, if your order hasn't shipped yet. Contact support as soon as possible and we'll update your address.
Do you ship to PO boxes?
We ship via carriers that deliver to PO boxes, but we recommend a physical address for faster delivery and signature confirmation.
What if I'm not home for delivery?
The carrier will leave a notice with instructions. You can arrange redelivery or pickup at a local facility through the tracking link.
Ready to Try TEVOLUX Risk-Free?
Free shipping, 60-day trial, and 2-year warranty included
Get Your TEVOLUX Today